Marcus Theatres, the fourth largest cinema circuit in the United States, and CES Plus have signed a groundbreaking multi-year service agreement. Under this agreement, CES Plus will provide comprehensive remote support for all Marcus Theatres and Movie Tavern locations.
CES Plus will utilize the advanced Cielo Manage Pro platform to manage alerts, ensuring streamlined and efficient service across the board. By leveraging Cielo’s advanced Manage Pro platform, Marcus Theatres and CES Plus say they are set to revolutionize cinema operations in all Marcus Theatres’ expansive network, covering 70 sites and 995 screens across the nation.
“Our collaboration with CES Plus is more than just a contract; it’s a partnership built on trust, innovation, and a shared vision for the future of cinema, leveraging CIELO technology to help us to manage and monitor all our theatres,” said Marcus Theatres president Mark Gramz. “We have absolute confidence in CES Plus’s capabilities and their support center’s unparalleled efficiency. This partnership reinforces our commitment to delivering unparalleled service and ensuring seamless operations across our theatres.”
“We pride ourselves on our ability to innovate and deliver rapid, reliable solutions to our clients. This partnership with Marcus Theatres is a testament to our commitment to excellence and our relentless pursuit of enhancing the cinema experience,” said CES Plus CEO Alex Younger. “Through our collaboration and the integration of CIELO’s innovative platform, we aim to set new benchmarks for operational excellence in the industry, inviting other theatre chains to explore how CES Plus can transform their operations.”
“We are honored to support Marcus Theatres and CES Plus in their quest for operational excellence,” said Rafael Garzon, vice president of customer growth at Cielo. “Our Manage Pro platform is designed to optimize efficiency and deliver actionable insights, enabling theatre operators to bring an incredible customer experience.”