Supercines, Ecuador’s largest cinema chain, has integrated Cielo’s Enterprise software into its operations to do a lot more with less and improve spare part management and expenses substantially.
“By having complete live access and reporting for all theatres via Cielo, our integration partner will be able to respond immediately to any problem we might come across,” said Marcel David Moran Pacheco, general manager at Supercines. “Cielo will provide us with the best control and prevention service for our cinemas, achieving short-term savings and allowing us to improve operational efficiency nationwide.”
As Ecuador’s largest cinema chain, Supercines has VIP sections, GT-Max auditoriums with giant 24-meter by 14-meter screens, high definition, quad-amplified digital surround sound and 3D digital rooms.
"We are thrilled to welcome Supercines to the Cielo community. A community of the most innovative and fast-growing Exhibitors in the market," said Rafael Garzon, vice president, customer growth at Cielo. "We are looking forward to helping Supercines optimize its operations and increase customer loyalty so they can focus their talent and investments on building their business after the pandemic and delivering outstanding customer experiences."
With Cielo, Supercines will be able to automate all aspects of their operation by implementing features, such as Cielo Rescue, that automatically saves shows without human intervention. Supercines will streamline processes for part replacement, equipment updates from manufacturers, lamp life cycle management, smart system alerting to manage the theatres’ equipment proactively, and others to adhere to industry best practices.
“Supercines is a trusted company that provides a cinema experience second-to-none throughout Ecuador,” added Pacheco. “We are proud of the addition of the Cielo platform as our customers only deserve the best possible theatre to enjoy with their friends and families, and so we only employ the best practices possible.”
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