MoviePass Partners with TaskUs on Customer Service

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Mon, 03/05/2018 - 11:57 -- Nick Dager

MoviePass today announced a partnership with the customer experience specialist TaskUs. In addition to partnering with TaskUs, MoviePass has also hired former TaskUs senior manager of client services, Jake Petersen, as the company’s vice president of customer experience.

TaskUs has worked with high profile companies and startups all over the world such as Tinder, Periscope, Hotel Tonight and Hootsuite. The company specializes in providing the consultative solutions that businesses need to deliver operational excellence, scale support systems and increase the bottom line.

“We want to ensure that all MoviePass subscribers feel that they are being heard and cared for,” said MoviePass CEO Mitch Lowe. “We’ve been overwhelmed with the amount of interest shown in MoviePass these last few months, and the TaskUs partnership is a continued step forward in our customer service capabilities. Improving the customer experience is one of our top priorities as we continue developing as a company. We’re thrilled to have Jake Petersen on board to lead our internal customer care initiatives, in addition to managing the TaskUs partnership, as Jake brings a wealth of valuable experience in the field of customer excellence.”

At TaskUs, Peterson was responsible for building and running customer experience operations for a number of hyper-growth companies. Prior to TaskUs, Petersen served as the head of professional support and acquisition for Houzz, where he helped grow the service team to more than 60 members while the company itself grew from 5 to 40 million users. With MoviePass, Petersen will improve and optimize the customer care side of the business by representing the voice of the customer.

“MoviePass has rapidly become one of the most popular subscription services in the nation, and I’m excited to join the team and help them take their customer experience efforts to the next level,” said Petersen. “We have a massive opportunity here to create something special within the entertainment industry.”  

“TaskUs is proud to partner with MoviePass, a company that shares our passion for delivering exceptional experiences to customers. We are jointly focused on improving MoviePass’ customer experience operations and began the partnership with a deep dive into process and tools optimization,” said TaskUs’ vice president of consulting, Nikkole Shamsuddin. “Going forward, we hope to expand and improve customer service through improved data insights on contacts, self-help strategies and channel optimization. We are committed to delivering the highest quality of service across email, chat, phone and social support channels to enable a truly omni-channel experience for customers.

MoviePass is a majority-owned subsidiary of Helios and Matheson Analytics.

Helios and Matheson