Cielo and systems integrator Bell Theatre Services say they have enhanced exhibitor Everyman’s operations and improved its customer experiences after one-year deployment Cielo Cinema Enterprise and Command.
By selecting Cielo as the monitoring platform, BTS was able to offer Everyman Cinemas a tailored set of tools to optimize its operations and improve its margins. BTS solutions and services have helped Everyman Cinemas adopt Cielo solutions with minimal disruption and have provided excellent technical support to ensure maximum uptime.
Early this year Everyman Media Group reported a strong recovery and growth in 2022 and a positive outlook for 2023. CEO Alex Scrimgeour has focused his strategy on long-term consumer trends such as affordability and high-quality service and BTS-Cielo has helped on both fronts over the past 15 months.
“Since we introduced Cielo, the impact of the notification system has been great,” said Nick Davey head of technical support and operations at Everyman. “I can’t count the number of shows we’ve saved from flagging hardware issues early.”
After one year of implementing Cielo, BTS enables Everyman to take a more proactive approach to identify and address issues in their cinemas’ operations before they become major problems.
“Cielo has dramatically improved our response time and helped us prevent show losses,” said Paul Oliver director of operations at Bell Theatre. “We have also built an extensive database of issues and equipment; this has helped us identify patterns of behavior and provide solutions. Cielo has fast become a daily used tool for all our engineers.”
“Bell Theatre has been an extraordinary partner for Cielo,” said Rafael Garzon, vice president of customer growth at Cielo. “Bell Theatre has driven us forward and pushed our technology to the next level by listening to Everyman’s needs and priorities. In a very short period of time, we have been able to optimize support to Everyman making Everyman’s operations more efficient, saving them money and increasing customer experience. This has enabled Everyman to become the high-quality entertainment player they planned to be."